Terms & cancellation policy

01Definitions

“Hotel” refers to Belair Cottages / Belair Resorts, its management, staff and premises at 43/10, Club Road, Kotagiri – 643217, The Nilgiris, Tamil Nadu.

• “Guest” – any individual or group making a reservation or staying at the Hotel.
• “Booking” – a confirmed reservation made directly or through an authorised channel.
• “OTA” – an Online Travel Agency (for example MakeMyTrip, Goibibo, Booking.com, Agoda).
• “Check-in date” and “check-out date” – the dates in the confirmed booking.

02Reservation & booking confirmation

Booking channels

• Direct bookings via the hotel website, email or telephone.
• Third-party OTAs – governed by their own terms in addition to these.
• Corporate accounts – subject to separately signed rate agreements.

Confirmation

• A booking is confirmed only on written confirmation from the Hotel, subject to availability.
• Advance deposit: 50% of the room rent.

Age and ID

• The primary guest must be at least 18 with a valid government-issued photo ID.
• Accepted IDs: Aadhaar Card, Passport, Voter ID, Driving Licence.

03Check-in & check-out

• Early check-in and late check-out are subject to availability and may attract additional charges (to be confirmed by management).
• All guests must present original government photo ID at check-in.
• Foreign nationals must present a valid passport; visa details are recorded under Form C as required by law.
• Failure to provide valid ID may result in refusal of check-in without refund.

04Rates, taxes & payments

• Published rates are per room per night unless stated otherwise and are exclusive of taxes.
• Belair Resorts rates include complimentary breakfast.
• GST applies at the rate in force at check-out (currently 5% on room tariff below ₹7,500 per night; 18% at ₹7,500 and above).
• Accepted payment: cash (up to ₹20,000 as per the Income Tax Act), credit/debit card, UPI, net banking, NEFT/RTGS.
• Full payment or deposit may be collected at check-in.

05Cancellation policy

• Free cancellation applies in the first window above and receives a full refund.
• Promotional or non-refundable rates cannot be cancelled or modified and are not refunded.
• If a guest does not arrive on the check-in date without cancelling, the Hotel may charge the full booking amount.
• In natural disasters, government restrictions, epidemics or other force majeure events the Hotel will offer alternative dates or credits where reasonable; refunds are at management’s discretion.
• OTA bookings follow the relevant OTA’s cancellation policy; this policy applies to direct bookings unless agreed in writing.

06Refund policy

• Approved refunds are processed within 7–14 working days of cancellation.
• Refunds are credited to the original payment mode.
• Cash refunds above ₹10,000 may be subject to compliance requirements under Indian law.
• Refund queries: belaircottages@gmail.com / +91 98434 43063.

07Modification of bookings

• Changes to dates, room type or guest count are subject to availability and rate differences.
• Changes inside the cancellation window may be treated as a cancellation and re-booking.
• Please request modifications in writing by email.

08Guest conduct & hotel policies

• Guests must not disturb other guests or staff. The Hotel may ask a guest to leave without refund for misconduct, illegal activity or breach of policy.
• Visitors, pets and smoking rules – to be confirmed by management.
• Alcohol may be consumed in licensed areas of the Hotel only.
• Quiet hours: 22:00 to 07:00.

09Damage & liability

• Guests are liable for damage to Hotel property during their stay and will be charged for repair or replacement.
• The Hotel is not liable for loss or theft of guest valuables.
• The Hotel’s total liability to any guest is limited to the amount paid for the reservation.

10Health, safety & accessibility

• The Hotel complies with fire-safety norms under the National Building Code and applicable State regulations.
• Guests with special needs are requested to inform the Hotel in advance so suitable arrangements can be made.

11Privacy

• Guest data is collected and processed in line with applicable Indian data-protection law, including the Digital Personal Data Protection Act, 2023.
• Guest information is not shared with third parties except as required by law or to fulfil a booking.
• Privacy contact: belaircottages@gmail.com.

12Governing law & disputes

• These terms are governed by the laws of India, with courts at Kotagiri, The Nilgiris, Tamil Nadu having exclusive jurisdiction.
• Parties will first try to resolve disputes by negotiation within 30 days; unresolved disputes may go to arbitration under the Arbitration and Conciliation Act, 1996.
• Consumer disputes may also be referred to the District Consumer Disputes Redressal Commission under the Consumer Protection Act, 2019.

13Amendments

• The Hotel may amend these terms at any time; updated terms are published on the website and communicated at check-in.
• Continued use of the Hotel’s services constitutes acceptance of revised terms.

14Acceptance

By making a booking with Belair Cottages / Belair Resorts, the guest confirms that they have read, understood and agree to these Terms & Conditions and the Cancellation Policy in full.